For Product Returns..
See our Product Returns Policy Page
Concerned about
the status of your order??
Before you email-- please log into
your account and
check your order notes because
we have been emailing you.
There are copies of the notes and the dates they were sent to the email
you
provided in your order. If you have a spam filter on that expects a
response in order to contact you, you will have to log into your account
to receive our notes.
Common
concerns addressed below:
*Why did you charge my card
before the order shipped? YOUR CARD WILL BE CHARGED WHEN YOU MAKE YOUR ORDER. THIS IS
STANDARD PRACTICE AT MOST STORES WORLD WIDE. We must verify that
funds are available before we incur the costs of processing your order.
Please see our
Payment page for other questions about payment.
*Have you been
getting regular Emails from us updating you on your Order Status??
You
can Get All of the Status Information and Detailed Processing Notes
on all of your current and previous orders Right Now!!
Log In Here to
Check Your Order.
We send emails updating you on every change to your order,
and one immediately after you submit your order, so if you are
not getting them
Check Your SPAM Folders
- They are probably there ready to read. If you
think you may have given us the wrong email address, let us know and we
can fix it and verify it for you.
*Important shipping information: Once orders ship from our
store WE have no control over how long it takes the post office, nor any
way to know why it is taking the post office so long to get your
products to you. Occasionally, international order can take 6-8
weeks to reach you. This is not our fault. It is a delay in
the shipping process that is beyond our control and often has to do with
customs. Please see our
Shipping Page
for other questions about shipping related issues.
We reserve the right to
refuse service to any one. Life is too short to argue with rude,
unkind people. Like my Grandma always said, "If you don't have
something nice to say, don't say anything at all." Amen Grandma.
*Does your bank
statement show that we charged you TWO times?
Please wait 2 days before emailing us. If you attempted
to make an order that did NOT go through, your bank statement may show
that WE (in actuality the bank) charged you more than one time.
This is something the BANK does and it will GO AWAY. Please be
patient. However, if it has been more than 2 days and it looks
like there is an error, please let us know. We would be happy to
fix it.
For
other Inquiries related to our store:
Please consider these quotes before
sending an email.
"The Words of a Wise mans (customers) mouth are gracious..." ~Ecclesiasties
"You
catch a lot more flies with honey than you do with vinegar. "
Contact Julie
-she would be happy to help you with
anything related to her store or cross stitch and needlework.
Are you having
trouble making an order?
The most common problems
are:
-You
must CHOOSE a payment method. Check the box on the right and then
put your credit card number in. If you just put your number in w/o
checking the box, it will send you right back to start over.
-Your
billing address MUST MATCH your credit card number. That is where
you receive your bill. If it does not match, your order will not
go through.
-If you are still having
trouble making an order-- on the top of
the payment page, in RED letters it will usually tell you what the problem is.
-Of course, you are
always welcome to email us and ask for help.
A good attitude is appreciated. Remember, there is a person on
this end of the computer.
I am on the do not
call list. Do not contact me for solicitation purposes.
Business hours: 9:00 a.m. to 4:00 p.m. Pacific time, Monday-Friday.
We ask that you make your order on our website (open 24 hours a day) or send them to us by
e-mail. We find it difficult to hear on the phone and we want to make sure we get all of
your information correctly. All orders and information that you
send on our website is encrypted and cannot be compromised. We
also don't store credit card information. We take the safety of
your information very seriously.
Catalog! Are you
interested in a paper catalog or do you have a friend who would like
one? We have printable catalog available. The catalogs do
take a few minutes to load, so be patient.
Catalogs...
"The Words of a Wise mans (customers) mouth are gracious..." (Ecclesiasties)
"You
catch a lot more flies with honey than you do with vinegar. "
Email:
Click Here to
Email Julie
I am on the do not call
list. Do not contact me for solicitations purposes.
Mailing
Address:
JuliesXstitch.com
Julie's X Stitch, inc.
PO Box 960
Washougal, WA 98671
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