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Ordering by
Mail..
If you prefer to place your order by Mail rather than online, simply
print out this
Mail Order Form
and we will process your order by hand when we receive it.
Our Payment Options..
We accept Secure Online Payments with most major Credit Cards as
well as direct payments through PayPal. It
is important that your billing address matches your credit card, or your
order will not go through. The address where you receive your
credit card bills is the correct address. If you are
having difficulty making your order go through, this is almost always
the problem.
Your Credit Card Bill will show a charge from "JULAND TECHNOLOGIES".
Please note this so you are not confused when you review your statement.
Credit Card chargebacks will incur a $20 chargeback Fee.
If you experience any difficulty with our Shopping Cart or Checkout
Process please don't hesitate to contact us.
Our Shipping
Options...
The shipping fee covers
the cost of the packaging, handling , shipping and shipping
confirmation (when applicable), rental of the postage meter and postage
supplies. We ship all of our products in appropriate
packaging to assure you receive them in perfect condition.
Some products may require additional shipping
charges like the EZ Frames and Lap Stitch Frames, and kits that need to
be shipped over seas due to their weight.
You will be notified before your order ships that your order may incur
additional shipping costs.
We ship promptly.
Items in stock will generally ship within 48 hours on business days.
Out of stock or back ordered items will ship as soon as possible. If
you choose priority mail that refers to the post office, not how quickly
we will get your order out. We fill orders in the order then came
in. Priority mail means once the post office receives it they will
get it to you quicker.
Generally it takes about 7 to 10 working days for us to order in items
such as Fabric and Patterns. Some Cross Stitch Kits,
Overseas Patterns, Hand-Dyed Fabrics and other Special Order items
may take several weeks to order in.
We will email you when
we begin processing your order to let you know how long we estimate it
will take to receive back ordered or out of stock items. If the delay
will be unacceptable to you we will gladly remove those items from your
order and refund the charges.
You will be notified
by email when your package ships. Please be aware that
US 1st class
mail can take 7 to 10 days to reach you depending on your location
and International Mail can be longer..
It can take up to 8 weeks on occasion for products to make it to
international destinations. You may
check our website for your order status any time using your
account login.
We have never lost a package during shipping yet.
We use the US Postal
Service as our carrier. Our Flat Rate and Free shipping over
$50.00 option is by First Class. You may also
choose Priority Mail for faster shipping at a higher rate.
Rates are as follows:
Within the
United States and Canada:
Orders under $50 are
shipped for just $5.25.
Orders of $50
and over are
shipped for FREE.
Priority Mail - Add
$3.00 to above rates for U.S. Canada is a $20 flat rate for
Priority mail.
International Shipping:
Currently we offer Flat Rate International Shipping of $12.00 on all
orders. This will be shipped USPS International First Class in
most cases. Expect two to three weeks for delivery, or
more in some cases. We do not have control over when products get
hung up in customs.
Your country may charge you a fee for customs. Each country is
different. This charge is decided by YOUR country and we have
noting to do with it.
Global
Priority Mail may be also selected during checkout and the shipping rate
will be based on total order weight. Expect about a week for
delivery, although it can still get hung up in customs. We do not
have any control over that when it happens.
Customs
forms will be marked "Needlework Materials" or similar.
If you
are placing an order from a country that the USPS cannot service through
regular Parcel Post or Global Priority mail prices, we will contact you
during your order processing to work out appropriate shipping options.
Insurance (Optional):
We encourage you to purchase insurance to protect yourself against loss
or damage during shipment. We make every attempt to package your
products so they don't get damaged. Once it leaves our shop, we
have no control over what happens to it. If your product arrives
damaged or if it does not arrive within 10 days of our shipping
notification, please email us right away so we can help coordinate a
replacement order for you.
Return
Policy...
Due to copyright
restrictions, we cannot accept returns of charts without a seal.
We can only accept returns of beads and kits that are unopened unless
there is something missing from your kit.
You may not return
floss or specialty threads.
We are happy to accept returns of any of the other items you are not
happy with within 30 days. Returns must be in the condition in
which you received them. You must pay the shipping to return your
items and there is a 15% restocking fee. We are glad to exchange any item you are not happy with
(the additional shipping is the buyers responsibility).
Address For
Product Returns:
Please contact us
to receive your RMA # and appropriate shipping instructions for the product to be returned.
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