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Happy
Cross Stitch Customers
At Julie's X Stitch, we don't believe customers are just another order
number to be filled in a hurry and immediately forgotten like the big chain
stores do. Julie believes each customer is a friend who
shares her love of Cross Stitch. She carefully fills each order
with the same consideration and care she would expect if she were
shopping for her next cross stitch project.
We keep customers
happy by following these simple courtesies..
1 - We communicate
regularly to let customers know the status of their order - we tell you
what will ship right away, and how long the rest will take. We
don't believe in leaving you guessing.
2 - We answer
questions quickly, usually responding to inquiries within a few minutes
to a couple of
hours, and always within a day.
3 - If a customer
is unhappy about how long an item will take to order and ship, we offer
prompt refunds or order changes - no questions asked.
Here are just a few of the
positive comments we have received over the past couple of years...
---
Hello Julie
I live in Switzerland and I surf a lot. What a great website, one of the
best I have seen. You have EVERYTHING a stitcher could want. I order
from time to time on the net because here we don't have as much as I
would like. Sometimes I get orders shipped here sometimes to my daughter
(when I know I will be going to the states soon and seeing her). Do you
ship international too?
Anyway I wish you GOOD LUCK with your "shop", it deserves to succeed. I
really liked what I saw. Right now I will plan an order because I am
going to the states in April so maybe you will be hearing from me soon.
Take care, and again congratulations for such a nice place to visit with
lots to see.
Helene
---
Julie,
Thank you so much for the order update. I
am so looking forward to my new projects. I want you to know that
visiting and shopping on your website was honestly one of the highlights
of my day!
Cecelia P.
---
Good Morning,
I was looking around for a good cross stitch site and by chance happened
onto yours. What a pleasure! After reading your home page, I added your
site to my favorites and just as you suggested, am coming back with my
coffee.
Due to some severe health problems, my cross stitch was put aside. Now I
am ready to try again, especially for my grand children!
I know this is going to be the site for me.
Thank you so much.
Mrs. Joan L
---
I must say in all the
websites (as well as stores) you have been most helpful. The chain
stores that carry cross stitch (and I prefer the counted cross stitch)
are not very helpful -- most likely the person knows very little or
has very little experience. Inasmuch as I like unique things, I find
they only carry the 'run-of-the-mill' type.
I really would like to
see more silhouette patterns of the kind I earlier described; even if
they are not free.
I am in the process to
make your website a 'favorite' on my computer; I am not that smart yet
but I hope to accomplish that soon.
Rest assured I will be
visiting your website regularly and I look forward to receiving your
newsletters.Pat L.
--- Got the Holiday tree kit in the mail. Even
more beautiful than on the
website. Really, really enjoy working with you. I'll be a customer
for as long as you are in business. Stacey J.
--- I just wanted to email you and let you know
how much I love your website. I just happened to be surfing' the net
and came upon your site.
I look everyday to see any new X-stitch patterns and never seem to be
disappointed. I recently purchased several charts and today I ordered
fabric. I especially like the chart by the Cross-eyed Cricket, Sleep
Hollow.
Thanks,
Penny
---
Julie,
I have no questions...just wanted
to say how pleased I am to have found your web page. I had looked
EVERYWHERE for perforated paper, but to no avail. Thank you for
being there for all of us that love to stitch.
I so appreciate the swiftness in
which you are filling my order.
Have a great day!!
Nancy
--- Julie,
Thank you! I am so excited to find you! It is so hard to find all
the
things I need for my favorite past time in Oregon! And with your
customer
service, I feel like I am shopping in a store instead of online! I
also was
excited that i can find EVERYTHING I need (or don't need Ha) at one
store.
Thank you so much! I've added your web site to my desk top and look
forward
receiving my supplies!
Charlotte E. --- Hi, Julie.
I just wanted to say thank you for the speedy delivery. I'm so glad I
found your website and you can be sure that you'll be the first place
I look for my next cross-stitch project supplies.
Thanks!
Laura
---
Julie,
I really appreciate the fast response to my questions. I have been
dealing with the internet for a good many years, but you are the
first that actually seems to care for your customers.
I will be remaining a customer for a long time based on this
experience.
Hi Julie! Thanks so much for the update!! I appreciate all of
your efforts and you'll definately be seeing me again! Have a most
terrific Sunday evening! Best Wishes, Lynn
--- Thanks Julie - I really appreciate your company's efficiency. I
lost my
pattern and was 1/3 way through this piece and had been calling all
over
Canada trying to find it.
Thank You so much.
Louise --- I just wanted to let you know that I received my order
today and say thank you for the great service.
I have been ordering my kits directly from the Janlynn website for the
last five years or so and was really disappointed in their selection.
I found your site through the Dimensions website and am really glad I
did.
Due to your selection and quick delivery of my order I will definately
be a returning customer.
Chelsea ----
Thank you so much.
It's been a pleasure dealing with you
Colleene --- Hi Julie,
The pattern arrived today and I managed to get it from the mailbox
before the rain came. I intend to get started on it tonight. Thank you
for your prompt service.
Kind Regards,
Robyn
--- Julie,
Thank you for all the updates on my order. I can't wait to start
my project. You have been a pleasure doing business with.
Thanks,
Martha ---
Thanks Julie. It has been a pleasure dealing with you.
Have a great day!
Lorraine.
---
Thanks Julie. You are a nice person to do business with. Barbara
---
Hi Julie,
Thanks for your great service and terrific web site. Marjan
--- Julie -
Thanks for such prompt service.
Terry
---- Julie,
Just found your site and it is wonderful. Mary Kate --- I just
wanted to say thank you
I just received my correct order today.
I do realize mistakes are made every day but your company
fixed the mistake very quickly
Thank you for everything and I will surely order from your
company again.
thanks again Joan N. --- Thanks,
Julie - I'm so glad I found your site...I have been looking for
certain fabrics for a while! Finally, found them. Linda --- Thank you Julie,
By the way, I love your Newsletter. It is really well put together as
is
your website. I am already thinking of my next order.
Jennifer G. --- Julie,
I'm so impressed with your site that I've added it to the Resources
area on Layden With Stitches
in the Where do I get....? section. Thanks for all you hard work.
Elaine
--- Thank you for caring enough to call and for the fast service on
my order.
You can be sure I will return to your site for more patterns
Joanne
---- I just wanted to thank you for your prompt
service. My order arrived
yesterday. I had almost given up on finding this particular kit. Our
daughter is getting married in August and this will be a very
sentimental
shower gift from her Dad & I.
Thank you!
Cheryl ---
Hi Julie.....I just made payment through PayPal. I
am so very grateful to you for all your help and friendly service.
I am especially looking forward to working on this cross stitch
pattern of Muffin. Sandy will be extremely surprised. I will let
you know how everything turns out.
Take care and kindest regards
Faye
--- Hi Julie!
Thanks so much for your email. That'll be fine. I love your site and
will order again. I'm doing well today and hope you are too.
Look forward to getting the orders and doing more business. Victoria
---
Hi Julie,
Order received and work is imminent. Thanks for your happy
service.. It's nice to know that kind people still exist.
THANKS!
Mary G
--- Great to find your store on line !!! What a
choice in supplies !! Carol H --- Thanks for letting me know Julie! I love
your site, it had everything I
wanted.
Cindy
---
Look forward to hearing from you and ordering lots
more! Happy New Year. Your happiest new customer
Melanie C.
---
Dear Julie,
How nice to receive a personalized message. I do a lot of internet
purchasing and this is a first.
Justine H.
---
Hi Julie,
Have received my order safe and sound and can hardly wait to get
started! Thankyou for your very efficient help! :)
kind regards and thanks,
Aileen
---
Julie, Thank you for the wonderful and efficient service. You are the
BEST. I look forward to dealing with you again in the near future. Have
a great day. Thanks,
Mary Ann D.
---
Julie, Thank you so much. It has been a real pleasure working with
you. Now, I just have to find time for these projects!
Catherine S.
---
Dear Julie, Thank you very much. I enjoy your web site and I
will be ordering more in the future. Thank you again
Maureen W.
---
Dear Julie, I got my package today. Thanks for your great and fast
service. Sincerely,
Michelle S.
---
Hi Julie, How nice of you to send a greeting. First, let me
compliment you on your website. It's the nicest stitching site I've seen
in a long time, and it seems that ours is a dying craft. I spent the
best afternoon just browsing it, though I already have more projects
than I will ever finish in this lifetime.
Thanks for your help.
Margaret B.
---
I am so happy to find a web sight that has everything I need. I have
found that other sights I have been to have one or two items, but not
such a wonderful selection as you have. It might be a while, but now
that I have found you, you will be hearing from me again. Thanks so
much,
Judy L.
---
Julie -- It is a pleasure ordering from your site -- prompt,
efficient and informative. Thank you!
Betty Q.
---
Thank you for having it at all. (fabric) I was ready to decided it didn't
exist (spent Saturday looking on the computer for it) And just when I
was ready to give up, you popped up on my screen. Don't ask me how,
these things scare me to death. However, you are now in my favorites so
I don't forget you. I must have had help finding you. God bless you,
Linda C.
---
Julie, Thank you and I definitely will come back to your shop
real soon. It's nice to work with people that are so helpful and I will
remember that!
Sheila B.
---
I received my order today and am very pleased with the speed and
courtesy of service. I will be sure to recommend your site to everyone I
know who is interested in cross stitch. Thank you.
Barbara D.
---
Julie, Aren't you just the best! Thank you so much Julie - As I've
already mentioned - you will be my source of cataloging for all sorts of
different things. And when I get ready for the next thing - I will come
back to you regarding the table runners and the bread cloths. I Praise
God that I found you on the Internet!!!
Linda W.
---
Just wanted to say thanks for the great service! I love the skirt and
it is exactly as you described. I am going to be ordering a lot more
from you and am very happy you use paypal and have such great order
status notification. So once more, thanks.
Leslie F.
---
Julie, Thanks again for all your trouble. It's delightful to find
someone who is so willing to assist.
Nita F.
---
Julie, Thank you so much for your excellent service. I won't hesitate
to order from your company again.
Mona S.
---
Thank you so much for your great service, i've already got my orders
today and now i could finish my cross stitch entitled "The Kiss", I
found a lot of interesting patterns in your website and maybe after I
get done with my project, I will choose some patterns in your
Mirabella
and Lavander and Laces products.....thanks....
Anita M.
---
Thanks for the up-date, loved your site, and all the variety of
patterns that you have. Glad you're back, and hope all's well with you.
Denise S.
---
I just wanted to congratulate you on such speedy delivery of my
order. I, unfortunately, last January ordered the same product from a
different site online and I have yet to receive it. I was sorely
disappointed in them. When I went back online to order my cross-stitch
material again, I found your site and thought I'd give it another try as
I really wanted the material. I ordered it and on the same day, I got an
email that it was sent. I received it the other day and have already
begun my project.
THANK YOU again and I will definitely use you again.
Barbara H.
---
Dear Julie, I appreciate how quickly you were able to send my fabric
and that you wrote to tell me when you could ship the pieces. It was
wonderful to receive such excellent service! I hope your holidays are
manageable.
Chris H.
---
Hello Julie!!
I wish you and your family Merry Christmas and Happy New Year 2008!
And I want to thank you for good customer care!
Kati V.
---
Hi Julie,
Thanks for taking care of my order. I am happy to find your website
as it is very difficult to find the beads locally. Have a wonderful
Holiday season.
Sincerely, Ginger B.
---
You truly have become my every day friend, Julie - I can't tell you
how many
times I go on to your website and pour through your stitching ideas.
Thanks
for just allowing me to wish and wonder!!!!
I have so many ideas and so little time but I am going to order this
week -
so be prepared.
Linda
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